34.8 %
Women accounted for 34.8% of our workforce.
A top-rated employer
We claimed a top 5 spot among all Chinese companies on the Forbes list of the World's Best Employers 2025.
over 78,000
Over 78,000 employees took family care leave to spend quality time with their loved ones.
over 20,000
We have trained a total of over 20,000 First-aid Responders.
95.6%
The satisfaction rate for Alibaba's office environment was 95.6%.
Our values are central to Alibaba's culture, guiding how we conduct business and manage talent. The Alibaba Group Code of Business Conduct serves as our framework to protect employee rights. Building on this, the Alibaba Group Employee Rights Code defines standards for human rights, safety, and DEI. We are committed to creating a safe, equitable workplace conducive to everyone's growth.
Management philosophy
Compliance
To safeguard the rights and interests of employees, we have established a robust compliance framework featuring regular training, compliance audits, and secure reporting channels.
Meritocracy
Our HR policies are oriented towards performance and merit, strictly prohibiting any bias based on legally protected personal characteristics, including but not limited to gender, age, race, ancestry, and religion.
Respect and inclusion
We encourage employees to voice their opinions freely and inspire one another so that they can unleash their full potential. To build a truly creative team, we bring together individuals with diverse backgrounds, perspectives, and skill sets.
Practices
A diverse talent pool
Alibaba acknowledges, embraces, and respects individual differences across diverse dimensions such as gender and race. In FY2026, women accounted for 34.8% of our staff.
An equitable workplace
We maintain zero tolerance for violence, harassment, discrimination, and bullying, ensuring safe reporting with dedicated grievance staff and digital speak-up channels.
Communication, cooperation, and inclusion
Our inclusive culture is continuously strengthened through open communication platforms and diverse employee engagement initiatives.
Ali Shipai
As of March 31, 2026, Ali Shipai, our employee-driven platform of interest communities, featured 35 formal clubs spanning sports like basketball, squash, and kendo; arts like photography, calligraphy, and painting; and personal growth activities like reading, English learning, and mindfulness.
Networking events for women
We host networking events for women, featuring accomplished female employees from diverse backgrounds to share their career experience and life wisdom. These events provide female employees with an open platform where they help one another.
Cultural events
We regularly host cultural events, such as homecomings and the Global Cultural Fair, inviting employees from around the world with diverse cultural backgrounds to interact and deepen mutual understanding.
Years-of-service recognition
At Alibaba, every work anniversary is a special milestone. Our unique culture likens tenure to aging wine, featuring "1-year Aromatic," "3-year Mellow," "5-year Mature," and "10-year Fragrant" to track the growth journeys of employees and recognize their long-term contributions.
We have established diverse, open channels to attract talent, and our success is always shared with employees. This is reflected in a compensation system that is both internally equitable and externally competitive, complemented by a continuously improved benefits program designed to foster an atmosphere where employees can enjoy both work and life.
Compensation and performance assessment
All employees participate in annual performance assessments, the results of which determine their short-term and long-term incentives. We assess performance through diverse mechanisms, including management by objectives, dual assessment of business results and values, team-based appraisals, flexible periodic reviews, and development dialogues. A pay-for-performance system is in place to provide all employees with market-competitive compensation and benefits.
Thoughtful benefits
Alibaba offers thoughtful benefits to all employees. We fully respect and comply with jurisdiction- and industry-specific regulations on employee benefits. By tailoring benefit packages to local contexts, we provide support for our employees and their families, safeguarding their long-term well-being.
Social security and housing provident fund
Work-related injury insurance, unemployment insurance, basic medical insurance, basic pension insurance, maternity insurance, housing provident fund
Statutory leave
Annual leave, marriage leave, prenatal checkup leave, maternity leave, parental leave, lactation breaks, paternity leave
Work-life balance
Featured leave: family care leave, long service leave, travel leave, outing leave, and flexible work arrangements
Featured gifts
Gifts for work anniversaries, a Letter Home from Alibaba, Gifts for the International Women's Day, Gift packages for the Mid-autumn Day, meal allowances for lunch, dinner, and late-night snacks
Employee support and benefits
iHelp Dandelion Mutual Assistance Program, iHope Rainbow Program, iHome Property Purchase Program, supplemental commercial insurance (including personal accident insurance, supplemental commercial medical insurance, and medical insurance with a coverage limit of RMB6 million)
Family care
Comprehensive commercial insurance for employees' children, physical examinations for employees' parents under the Carnation Parent Care Plan, family care activities (parenting classes, health consulting, etc.), and other featured benefits (iHelp Dandelion Mutual Assistance Program and iHope Rainbow Program)
Healthcare
Annual physical examinations together with result interpretation, iHealth Employee Health Management Program (including physical health counseling, psychological counseling, health education, health activities, health centers, and more), physical therapy services, fitness facilities
A Letter Home from Alibaba
Each year, Alibaba sends a thoughtfully prepared letter to the family members of our employees. This letter is more than just a gift. It's a heartfelt expression of Alibaba's care and gratitude towards every employee's family members.
510 AliDay
To honor the passion and conviction of Alibaba employees, we designated May10 as Ali Day. It commemorates the spirit of decisiveness, unity, dedication, and mutual support that was forged during the SARS pandemic. This day also provides an opportunity of expressing our gratitude to the families and friends of our employees. On AliDay, our employees invite their loved ones to our office campuses, where they can experience Alibaba's office environment and culture firsthand.
Prenatal and parenting support
We host prenatal and parenting classes to help expectant and new parents navigate their new roles. We also partner with local kindergartens and institutions to streamline preschool enrollment, daycare, and physical checkups for employees' children.
We want every employee at Alibaba to maximize their individual value and unleash their full potential, with access to ample room for career development and challenging opportunities for growth.
Career development
We care about the development of every employee, whether they are a new recruit, an experienced staffer, or a manager. We support their development through various approaches.
New hire integration
We provide new employees with onboarding roadmaps, peer mentorship, and the 100 Years of Alibaba corporate culture training to accelerate their integration. We also tailor programs for campus recruits, new technical hires, and interns to smooth the campus-to-career transition.
Promotion system
Our fair and transparent promotion system assesses employees holistically, weighing performance, values, manager reviews, and peer feedback.
Internal mobility
We provide open and transparent opportunities for internal mobility. This mechanism helps align capabilities with job requirements, encourages managers to focus on employee development, and facilitates the free flow of talent.
Training
Our tiered leadership pipeline features: entry-level programs like Xiakexing for transitions into managerial roles; mid-level training on coordination and strategy cascading; and senior programs on business acumen and governance. The DARE Program addresses cross-cultural communication and strategic alignment for overseas managers.
Employee well-being is a top priority. We provide multi-dimensional support by building a safe, comfortable, and smart office environment, offering comprehensive healthcare coverage, and organizing a wide array of engaging activities. These efforts make the workplace vibrant and dynamic.
Occupational health and safety
Drawing upon the ISO 45001 standard, we have issued internal site-specific management policies and operating procedures. Detailed requirements are enforced across three dimensions: risk prevention, emergency management, and safety training.
Risk prevention
We have established a health and safety management system spanning diverse operational sites, such as office campuses, logistics facilities, and data centers, to identify risks, track them, and drive continuous improvement.
Emergency management
We have formulated policies and procedures such as the Safety and Emergency Response Guidelines to enhance our emergency response capabilities through clear and actionable instructions.
Certification
We are working on occupational health and safety certifications. As of March 31, 2026, multiple campuses, data centers, and logistics facilities were ISO 45001-certified.
Employee wellness
As part of our commitment to employee well-being, we have established the iHealth Employee Health Management Program.
Physical well-being
We provide employees with annual physical checkups, complete with report interpretations. For critical and complex conditions, we offer specialized health consultations and care navigation.
TCM
We offer a 12-session introductory course on traditional Chinese medicine (TCM) and organize expert talks on seasonal wellness aligned with the 24 solar terms. These initiatives empower employees with essential health knowledge.
Mental health
We provide employees with multi-tiered mental health support, ranging from a 24/7 counseling hotline to professional EAP services. Additionally, we host targeted mental health activities for employees at different life stages.
Dynamic working environments
Guided by the principles of green development, people-centric care, professionalism, and efficiency, we provide bright, spacious, and convenient working environments featuring daily amenities, comprehensive safety measures, and thoughtful services. We continuously optimize our physical and digital workspaces to create a better experience for our employees.
Certification
We are working on occupational health and safety certifications. As of March 31, 2026, multiple campuses, data centers, and logistics facilities were ISO 45001-certified.
Fitness facilities
Our campuses are equipped with gyms and facilities for tennis, billiards, basketball, and badminton. These amenities enable employees to stay fit and relieve stress so that they can live more healthily and work more efficiently.
Health management
Our campuses feature professional therapy rooms offering services such as tuina and other forms of massage as well as physical rehabilitation. These services alleviate strain in the neck, shoulder, and back, benefiting long-term health and enhancing workplace comfort.
Cafeterias
Our campus cafeterias serve a wide array of regional Chinese cuisines across multiple service lines and specialty stations. By providing balanced nutrition and diverse choices, they cater to the varying tastes and dietary habits of our employees, turning every meal into a delightful daily experience.
Office environment
We create office environments that harmonize cultural identity with functional utility, blending artistic decor with open layouts. This design fosters a comfortable atmosphere that encourages interaction and innovation, supporting both team collaboration and individual growth.
